Terms & Conditions

Marino Customs Terms & Conditions

These are the Terms and Conditions of Marino Customs – a trading name of Michael Marino with Offices at 35 Niddrie House Park Edinburgh EH16 4UH. We reserve the right to amend these Terms and Conditions from time to time. It is important that users of this website check the Terms and Conditions each time they place an order and ensure that they accept the current Terms and Conditions.


Customer Orders

By placing an order you are deemed to have accepted our Terms and Conditions. A binding contract will only have been entered into once we have sent confirmation of receipt of your order in writing and providing that the conditions of any relevant promotional offers have been complied with. We reserve the right to cancel any orders that do not comply with the conditions of promotions and offers and refund payment.
All prices/discounts may only be applicable to online purchases. Any special event or trade show prices will only be available at our discretion and may not apply to online purchases.


Pricing

Prices featured are in $ US Dollar excluding VAT at the current UK rate and delivery charge. We reserve the right to amend prices from time to time. For orders made from the UK or the European Union, 20 % VAT is added. All other orders are VAT free.


Availability

All products on the Marino Customs website are featured subject to availability. If the products you order are out of stock you will be notified and offered the option to accept alternative products, wait on the back ordered product to arrive in stock or to cancel your order. Any monies paid will be refunded to you.


Gift Vouchers

All Marino Customs gift vouchers are valid for one year from the date of purchase. They may be redeemed either in our online store or at a trade show.


Product Details

All photographs are for illustrative purposes only. Please read carefully the product descriptions.


Payment

Payment can be made by Credit Card or Debit Card or Paypal. Payment will be debited to your account before dispatch of your order. If you are shopping with us simply place your order and your credit card company will convert the transaction to your own currency. Sorry, but we do accept cash on delivery. All online orders require payment with order however if you would not rather pass credit details over the internet please contact us on email/telephone/fax (see bottom of page) and we will arrange other payment methods. Please note however that the prices are shown in US$ which is for the convenience of most of our customers.


Confirmation of Order

You will receive confirmation of your order either by way of a Reference number if booking by telephone or by email if ordering online. We have the right to refuse any order.


Cancellation of Orders

In order to cancel an order before it has been dispatched it is essential that you call us immediately and confirm in writing either by email or fax. We do not accept cancellation of any order by telephone. Your order will then be canceled and any payments made will be refunded to you. Refund payments for canceled orders will be made to the account originally charged.


Claims

Upon receipt of your order please check the contents carefully as shortages/discrepancies/damages must be notified within 48 hours.


Guarantee of Marino Customs Manufactured Products

All our goods are guaranteed against manufacturers defect for 28 days from the date of sale.


Returns Policy

We try to make our returns or repair service as painless as possible. As per the EU Distance Selling Directive, you are entitled to return ordered goods within 14 days of receipt if you change your mind. This period is extended to 30 (thirty) days for faulty/damaged goods. This period period begins on the day after you (or any person who you nominate to take delivery), receive the Goods. This is the "cooling off period". We will always offer you either a repair, exchange or refund. If the fault with your product occurs within its guarantee period we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault. We do not cover faults caused by accident, neglect, misuse or normal wear and tear. We will be happy to refund the cost of carriage if the return is a result of error on our behalf. Otherwise our delivery and packaging costs will not be refunded. Please note that all our goods are guaranteed against manufacturers defect for 28 days from the date of sale. Please note that all items that are made to measure or personalized cannot be returned unless they are faulty. Therefore please make sure that all the details of these products are correct before ordering. The returned goods must be unopened and unused and in the same condition as when dispatched by Marino Customs. If you wish to return goods under these circumstances you must do the following: email or telephone us to say which items you wish to return. When returning goods we recommend that you obtain proof of postage. We shall refund the cost of the goods, minus the postage charge, to the original account charged. Once the returned goods have been received in a satisfactory condition we shall refund the original account charged within 14 days. Customers are liable for the costs involved in returning unwanted goods to us. If the goods you receive are damaged please contact us immediately. You can return the damaged products for a replacement or full refund. Do not use express services to return items to us or we will be unable to refund you the full cost paid. Postage refund will not exceed the amount originally paid. If you are returning items to us and they are lost by the postal service you use, we do not accept any responsibility. It is your responsibility to ensure goods are returned to us in the condition in which they were received.


Delivery

We deliver throughout the UK and Overseas. We endeavor to dispatch orders within 48 hours of receipt. All orders require a physical address and phone number for shipping purposes.   Orders will only be dispatched once payment has been received. Orders are sent by First Class Royal Mail, ParcelForce or other tracked signed for shippers and are delivery usually takes approximately 10 – 21 days outside the EU and 5-10 days within the EU. Although we will make every effort to deliver within 30 days or any other quoted delivery date, such dates do not amount to contract and we will not be liable to the buyer for any loss whether consequential or incidental if delivery of goods is delayed for whatever means. At this present time due to high incidences of fraud we do not accept or ship to, any orders from INDONESIA, IRAQ, IRAN, NIGERIA or ROMANIA. Please contact us direct before placing your order if you wish to do so, otherwise your order will be cancelled and the money refunded directly to the cardholders account.


Conditions of Web Site Use

No promises and or representations of any kind, express or implied, are given as to the accuracy of any of the information contained within this website or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss, or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any information or material contained in this website. We shall also not be held responsible for any consequential loss suffered as a result of our failure to fulfill any order.


Disclaimer

TO THE FULLEST EXTENT PERMITTED BY LAW, MARINO CUSTOMS IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN ‘AS IS’ BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, MARINO CUSTOMS DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Marino Customs nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Marino Customs does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Marino Customs, its affiliates, directors, employees or other representatives.
The information and prices shown on this website are updated from time to time and therefore may have changed when you come to place an order. Whilst every effort is made to ensure accuracy, errors can occur. You are strongly advised to check all details of your order carefully at the point of order.


Copyright

All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software and all other material on this Website are copyright Marino Customs. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Marino Customs or using this Web site as a shopping resource. Any other use of materials on this Web site including reproduction for purposes other than those noted above, modification, distribution, or republication without the prior written permission of Marino Customs is strictly prohibited.


Trademarks

Product and company names mentioned on this Web site may be the trademarks or registered trademarks of their respective owners.


Use of site by children

We do not collect the personal information for children under the age of 13. We are prohibited from conditioning a child's participation in an activity on the child disclosing more personal information than is reasonably necessary. In cases where we have inadvertently collected personal information of a child, the parent can always review this information, choose to have this information deleted from our records and refuse to permit further collection or use of this information. If you are under 18, you may use our website only with consent from a parent or guardian.


Severability

If it should be determined that any condition within this agreement is deemed unlawful this shall not affect the remaining conditions.


Questions

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by sending us an email to: sales@marino-customs.com. You can also write to us at 35 Niddrie House Park, Edinburgh, Scotland, United Kingdom, EH16 4UH. Telephone: 07885506106
This policy was published on May 15, 2019